Complaints procedure

Complaints about the products or services of Happy Dots must be submitted to Happy Dots within a reasonable time, fully and clearly described, after the consumer has discovered the defects.

Complaints must be submitted within a reasonable time, fully and clearly described, after the consumer has discovered the defects.

Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed answer.

All legal relationships to which the entrepreneur is a party are exclusively governed by Dutch law, even if an obligation is fully or partially performed abroad or if the party involved in the legal relationship is domiciled there. The applicability of the Vienna Sales Convention is excluded.

Parties will only appeal to the court after they have made every effort to settle a dispute by mutual agreement.

Complaints can be addressed to:

Happy Dots
o.v.v. complaints procedure
Zuidpoolsingel 186 (no visiting address, no pick-up location)
2408BR Alphen ad Rijn

You can also submit your complaint to the Disputes Committee via the European ODR Platform (http://ec.europa.eu/consumers/odr/).